Privacy policy
Last updated: 13 November 2026
MailHub is built so that we need as little of your data as possible. This policy explains what the MailHub app and the mailhub.live service handle, and why.
Your emails
The MailHub app connects your computer directly to your email providers (for example Gmail or your company's mail server). Your emails, contacts and calendar are stored on your computer and with your email provider. They are never sent to MailHub's servers.
The AI assistant
MailHub's AI features run entirely on your computer, using a model you download inside the app. The text of your emails is not sent to MailHub or to any AI company.
Your MailHub account
When you create a MailHub account, we store:
- your email address, so you can sign in and receive codes;
- a value derived from your password (never the password itself), further protected with a slow, salted hash — so not even we can learn your password;
- your licenses, and for each activated computer its name, operating system, MailHub version and when it was last used;
- a security log of sign-ins, password changes and similar events, with the IP address they came from;
- your signed-in sessions.
Encrypted sync
If you use sync, your settings, email-account details (including their passwords), identities, signatures and templates are encrypted on your computer with a key derived from your password before they're uploaded. We store only this encrypted data. We cannot read it, and we cannot recover it if you lose both your password and your recovery key.
Website
mailhub.live uses no advertising or analytics trackers and sets no tracking cookies. Our servers keep standard technical logs (such as IP address and the page requested) for security and to keep the service running; these are deleted after a short period.
Payments
Purchases are handled by Paddle.com, our reseller and Merchant of Record, which processes your payment and billing details under its own privacy policy. We never see or store your full card details; Paddle tells us which plan you bought so we can add the license to your account.
Who we share data with
We don't sell or rent your data, and we don't share it with advertisers. We share data only where needed to provide the service (for example our hosting) or where required by law.
How long we keep data
We keep your account data while your account exists. You can delete your account at any time on your account page; this removes your account, sessions, security log and synced data. License records may be kept as required for accounting.
Your rights
You can see your account data, licenses, computers and security log on your account page, and delete your account there. For any other privacy request, contact us at the address below.
Contact
MailHub · privacy@mailhub.live